FAQ

How do I place a cancellation request on Big&Bold?

• You can cancel all items before they have been shipped from our store. The refund amount will be credited back into your Bank Account within 10 days once the parcel reaches the warehouse for PREPAID orders.
• Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
• If the product is shipped before we receive your cancellation request, then we will not be able to cancel the order. In this case, please contact help.thebigbold@gmail.com or Call Us/WhatsApp Us: +91-9975503893.

How do I place a return or replacement request on Big&Bold?

All Returns and Exchange are completely FREE.

Return Policy:

• If you are not completely satisfied with your purchase from Big&Bold, you can return the product to us within 10 Days of Delivery. Returns are applicable only in the case when the size doesn’t fits in or we have by mistake delivered a wrong size or you are not satisfied with the quality of the product.
• To return an order, write to our customer care at help.thebigbold@gmail.com or Call Us or WhatsApp us: +91-9975503893.
• Once the return in requested, we will make sure that the product is picked up within 1-3 days.
• Please note that amount refund will be processed within 15 days from the date of return pick-up.
• The parcel should be in its original packaging and box as received along with all the trims & accessories (back support, clips, tags, laces, etc.) with the original invoice. Worn or damaged products will not be accepted.
• If the tag seal that loops around the label is broken, then the return will not be accepted.
• At the time of returning order, you also can ship the products back to our warehouse. In this case, please pack the products carefully and put one copy of invoice inside the box along with the products. Make sure you write our complete warehouse address on the packet along with the phone number.

For Exchange:

• For returns regarding to Size Issues, you can write to us at help.thebigbold@gmail.com or Call US/WhatsApp Us: +91-9975503893. You can return the order and get it REPLACED with the right size.
• You need to raise a request for replacement within 7 days from the date of delivery.
• If the tag seal that loops around the label is broken, then the return will not be accepted, and no exchange shall be processed.
   

Why was my order cancelled by Big&Bold?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

• If product is out of stock or is discontinued
• Inaccuracies or errors in pricing information
• We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

Order Tracking

How do I know my order is confirmed?

Once your order is confirmed and processed, you will receive a shipment notification via SMS advising you on the estimated date of delivery. 

Once your order is shipped we will SMS you the Tracking ID and the URL to track your order.

How do I check the status of my order?

Once the order is shipped, we will SMS you the Tracking ID and the URL to track your order. If you need any further assistance feel free to write to help.thebigbold@gmail.com or Call Us/WhatsApp Us: +91-9975503893

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 3-5 working days. Once your order is shipped, we will mail you the Tracking ID and the URL to track your order. For further assistance, feel free to write to help.thebigbold@gmail.com or Call Us/WhatsApp Us: +91-9975503893